• Register for this event
• Log in to the site
• Ideally, test your device, to see if you can watch / hear a video playing
• Click through to the live stream page.

If you are in mainland China then please use this link to view the video

Sometimes when you first load the live stream video it starts playing with the audio muted. Look for an icon of a speaker within the video window, and if it’s showing with a line through it, then click to un-mute it.

Test if you can hear the video on this page: Test your device

Next, make sure that your speakers or headphones are on and working correctly. You can test this by going to YouTube and watching any video – if there is no audio, you need to adjust your settings somewhere. If you have no audio from YouTube and you are sure that your speakers / headphones are on, there are a range of troubleshooting steps you can take. These links all contain advice.

If you are not hearing any sound at all from your device:

Windows:

See Fix sound problems in Microsoft’s online support documentation.

macOS:

See Get help if the internal speakers on your Mac don’t make sound in Apple’s online support documentation.

iOS:

See If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker in Apple’s online support documentation.

Android:

To ensure that audio isn’t being sent to the headphone jack, plug headphones in, and then unplug them. If the problem persists, contact your carrier.

Windows:

For Windows 10, see How to Adjust the Volume for Individual Apps in Windows on the nextofwindows.com website; for Windows 8.x, see How to adjust volume and sounds in Windows 8 on the dummies.com website.

macOS:

See Turn the volume up or down in Apple’s online support documentation.

iOS:

See If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker in Apple’s online support documentation.

Android:

See How to adjust your Android phone’s volume and display settings on the dummies.com website. If the problem persists, contact your carrier.

Can you see the device test video on this page: Test your device

If yes, but you can’t see the live stream, contact our support team, via the live chat below.

If no, here are some steps for troublehooting your video:

Are you watching from mainland China?

If you are in mainland China and can’t see the live stream or the test video, then please follow this link to watch via our alternative live stream. You may be experiencing an APAC restriction, based on your location.

Check your internet connection:

Windows: See Why can’t I get online? in Microsoft’s online support documentation.
macOS: See Solve network connection problems in Apple’s online support documentation.
iOS: See If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network in Apple’s online support documentation.
Android: For issues on Pixel or Nexus devices, see Troubleshoot Wi-Fi network connections in Google’s online support documentation.

Check your internet download speed:

If your internet conection is not fast enough you may see no video or poor quality video. Run a test using a service such as Speedtest.net. If your speed is less than 2.5mbps you may struggle to see the video at a reasonable quality

If you are unable to view the live stream, you may be experiencing an APAC restriction based on your location. Please visit this link to see if you are now able to view our live stream, on an alternative broadcast, local to you. 

Please note: This live stream is broadcasted in Enlgish.

Our live stream will be broadcasted in English.

To reset your password, please visit our Forgetten Password page. Fill in your email address and you will receive an email from “Hartmann Wound Balance Summit” (subject: “Password Reset Request”) with a link to click on to complete the password rest.

Click on the link and this will automatically send you a new password via email. Please look for an email from “Hartmann Wound Balance Summit” (subject “New Password Request”).

If you are still experiencing problems, please contact us via our Live Chat or via email: Marketing-Australia@hartmann.info

At the end of the live stream you will have the opportunity to fill in a short feedback form. Once completed, you can download your certificate of attendance.

Yes it will. After the event, we will provide instructions on how you can watch this event again. Prefect if you were a little late watching the live stream, or even if you enjoyed the sessions and would like to watch it again.